Joint action · affected Amex India cardholders
One complaint is easy to ignore. A hundred is a case.
If Amex removed your points on 9 November 2026 after you closed one card and kept another, you are not alone, and you should not fight this alone. Connect, share your facts, and file together.
Connect
DM on X
Reply publicly to the thread to show numbers. Send details by DM only.
Public, but safe
- Post publicly: which card you closed, when, and how many points were removed.
- Never post publicly: card numbers, complaint reference numbers, your address, phone, or full name if you prefer not to.
- Never share OTPs, passwords or full card numbers with anyone, including us.
Build your case sheet
Fill this in, copy it, and send it by DM. It gives us what we need to group cases with the "same interest" a joint consumer complaint requires. No card numbers.
How the joint action works
Everyone files their own written complaint with Amex first
It is required before the RBI Ombudsman, and it shows the consumer commission that Amex was given a chance. Use the drafter.
Everyone files with the RBI Ombudsman at day 30
Individually. Many identical complaints on one issue get noticed at the regulator.
Group cases with the same facts
Closed one card, kept another, points removed on 9 November. Those with written assurances form the strongest core.
File one joint consumer complaint
Under Section 35(1)(a), or a representative complaint under Section 35(1)(c) with the Commission's permission. The law page explains both. Costs shared, evidence pooled.
Spread the word
Share this page on X, LinkedIn, TechnoFino and Reddit with the line: "Got the 9 Nov Amex points email? You are not alone." Every new case makes the next complaint harder to dismiss.